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Consumer Rights

At Ashwood Solicitors, we have a specialist team of Consumer Rights Solicitors who provide clear and practical legal advice to a wide range of individuals looking to resolve consumer disputes. Whatever your situation, we have the valuable insight to get you the right results you want with minimal hassle.


0161 248 4444


01254 917425

Consumer Rights Solicitors

As a consumer, you are protected by various Acts of Parliament aimed at consumer issues, including buying faulty goods, fraud, mis-selling of a product, and buying unsatisfactory services. Unfortunately, on occasion, these laws are breached and that becomes the focus of dispute.

We have a constant mission to provide legal advice and services to those who seek help and despite the retail and consumer sector is so complex, but we don’t see this as an exception. The Consumer Rights Act was brought into place in 2015 to help simplify, strengthen and modernise the law as well as your individual consumer shopping rights.

At Ashwood Solicitors, our team of experienced solicitors have the knowledge to help you enforce your consumer rights. We have a professional approach when offering legal advice for consumer rights issues including, high street litigation and resolving cases via mediation, arbitration and small claim claims. Our specialist litigation team can also provide expert advice to both consumers and businesses on all aspects of Consumer Law and will advise you on the best way forward.

Free Initial Discussion

For a free initial discussion and a no-obligation quote, call our friendly team today on 0161 248 4444 or email us at and a member of our team will get back to you. We will also assess if you are eligible for Legal Aid.

Consumer Law & Rights

The legislation relating to consumer rights and protection is complex. If you’ve made a purchase that has not lived up to expectations, in the first instance, you should complain by following the companies complaint procedure if they have one. If you’ve made a complaint and a business has refused to solve the issue in a satisfactory manner, the next step is to seek legal advice and you have several options:

  • Court Action
    We have vast experience in dealing with County Court claims. We will provide expert advice at every stage, including on all fees which will be required.
  • Alternative Dispute Resolution (ADR)
    These are methods of resolving disputes between traders and consumers without the need to go to court.

At Ashwood Solicitors, we believe every consumer deserves the right to legal protection and if someone breaches your consumer rights, then you may have a valid claim against the seller, supplier or manufacturer.

During a lot of our cases, we try to avoid taking the case to court unless absolutely necessary and we will aim to resolve the issues with ADR or mediation with the other party involved. We will also explore alternative methods of funding that may be available to you in such cases and work with you to offer advice and support throughout the entire resolution process.

Woman browsing products in shop

At Ashwood Solicitors, we have a specialist team in the field of consumer law, who will aim to understand the circumstances before providing clear and straightforward advice, to resolve your legal issues in the most cost-efficient way.

Why Choose Us?

With a depth and breadth of expertise, our team at Ashwood Solicitors have helped clients with a wide range of legal matters. Our approach is to be proactive and work with you to achieve your objectives and deliver successful outcomes as efficiently and swiftly as possible. This may be the first time you need legal advice, which is why we take the time to clearly explain how we can help and what advice we can provide you with.

By understanding exactly what it is that you need, we are able to offer a bespoke service to ensure any legal matters incur minimal disruption to your life. It can be stressful and frustrating when fighting a consumer dispute, but our consumer law solicitors are here to answer any questions you may have and aim to resolve your dispute.

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