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Consumer Law


0161 248 4444


01254 917425


When we buy a product or service, we expect them to be usable and in a safe condition. Sadly, many of shoppers or consumers know that this is not always the case and sometimes products can be defective and cause harm to the people in our lives and us.

At Ashwood Solicitors, we have a team of solicitors who can represent either individuals or groups of people to ensure they receive compensation for issues caused by faulty or defective products.

If a product has been sold to a consumer without any mention of a possible fault or defect and they are then harmed in some way, the person may be able to claim compensation.

Faulty products compensation

If a business supplies products to consumers, it must ensure that those products are safe. The producers (such as the manufacturer) have the biggest responsibility when it comes to safety; however, distributors have legal responsibilities as well. If a business fails to meet its obligations, it could face the consequences, including legal action, large fines and even imprisonment. Businesses have the potential to be sued by anybody who has been harmed in any way as a result of using the product.

  • Medical devices and pharmaceuticals
  • Food products that give people illnesses
  • Defective appliances and equipment
  • Defective toys
  • Contaminated water supplies
  • Faulty consumer products
  • Defective hair products
Faulty products compensation

Can I claim faulty product compensation?

If you have purchased a product that is faulty through no fault of your own, you could be entitled to compensation. At Ashwood Solicitors, we understand that it can be daunting when you want to make a claim but don’t know if you’re entitled to it. Our team are here to help you seek professional legal advice and make further sense of what you may be entitled to. If your individual circumstances align with the Consumer Protection Act, our solicitors will be able to handle your claim and represent you if the case goes to court. Depending upon the nature of the your claim, the sum of any compensation can vary greatly, but our expert team can help you achieve the best possible outcome.

How can Ashwood Solicitors help?

If you want to claim compensation because of faulty goods or services, then here’s how our team can help:

  • Take steps for your medical condition to be assessed by a medical expert
  • Gather evidence or information to support and prepare your case
  • Calculate the sum of compensation you should receive
  • Show the evidence to the other side and request or demand an admission of fault
  • Answer your questions without using legal jargon
  • We conduct the claim on your behalf, including through the courts if necessary.
  • We have a high reputation for handling claims successfully in or out of court

Contact Us

We can assist you with any consumer law issues; wherever you are based, we provide you with the support you need. This includes a meeting via video link, but we also have offices in Manchester and Blackburn where you can book an appointment to speak to us.

With a wide understanding of this complex sector, our team can help give you clarity on the legal consumer issues you may be facing. For a free initial discussion and a no-obligation quote, call our friendly team at Ashwood Solicitors today on 0161 248 4444 or email us at

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Why Choose Us?

With a depth and breadth of expertise, our team at Ashwood Solicitors have helped clients with a wide range of legal matters. When it comes to achieving compensation for damage or injuries due to faulty goods or products, we have a proactive approach and work with you throughout the case. This may be the first time you need legal advice, which is why we take the time to clearly explain how we can help and what direction we can provide you with. At Ashwood Solicitors, we have an expert team who can offer a bespoke service to ensure any legal matters incur minimal disruption to your life. The last thing you want is your life to be affected by something faulty that you have bought.